Wanderly Ltd understands the importance of your privacy and respects your right to control how your personal information is used. We are committed to ensuring that your personal information (including payment details) remains secure, confidential, and used only for its intended purpose. This Privacy Policy explains how we collect, use, store, and share your personal data.

1. THE DATA WE COLLECT

We may collect, store, and use the following types of personal information:

• Your name, telephone number, mobile number, postal address, and email address

• Information about your computer and your use of our website (e.g. IP address, browser type, referral source, pages visited)

• Payment information including credit or debit card number, cardholder name, expiry date, and CVV (when making a purchase)

• Your travel preferences, accommodation choices, and past booking history

2. HOW WE COLLECT YOUR INFORMATION

We may request your personal information when you:

• Make a booking or purchase travel services

• Register for newsletters, competitions, or promotions

• Provide feedback or participate in surveys

• Communicate with us via phone, email, or website forms

Please note: Calls may be recorded or monitored for training and quality purposes. Any personal information obtained during a call will be processed in line with this Privacy Policy.

3. USE OF COOKIES

We use cookies to improve your browsing experience. Cookies temporarily store information on your device, helping us recognise your browser and tailor our services. You can manage or disable cookies through your browser settings.

4. HOW WE USE YOUR INFORMATION

Your personal information may be used to:

• Administer and personalise our website and services

• Respond to enquiries and manage reservations

• Provide and deliver purchased travel services

• Issue invoices and process payments securely

• Request feedback and monitor service quality

• Send you notifications or updates you have requested

• Send you marketing communications (you can opt out at any time)

5. DISCLOSURE OF INFORMATION

We may share your information with employees, suppliers, and subcontractors when necessary to provide travel services. We may also disclose your data:

• Where required by law or regulatory authority

• To protect our legal rights or prevent fraud

• As part of a company sale or asset transfer

6. INTERNATIONAL DATA TRANSFERS

Your information may be processed outside the UK/EEA, including in countries without the same level of data protection. By submitting your personal information, you consent to such transfers.

7. DATA PROCESSING

Wanderly Ltd will process your personal data only for purposes necessary to fulfil your booking, manage amendments, or process refunds. We will not share or process your data for unrelated purposes without consent.

8. PAYMENT & CREDIT CARD SECURITY

We comply with the Payment Card Industry Data Security Standards (PCI DSS) when processing or transmitting card information. Sensitive transactions are encrypted using SSL.

9. DATA SECURITY

We use reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Our systems are secured by password protection, firewalls, and encryption where appropriate.

10. YOUR PRIVACY RIGHTS

10.1 You have the right to request access to the personal data we hold about you. Requests must include proof of identity (e.g. photo ID and a utility bill).
10.2 You may request corrections to inaccurate information, or deletion where legally permissible.
10.3 You may opt out of marketing emails at any time using the “unsubscribe” link or by contacting us at explore@wanderlyclub.com.

11. POLICY UPDATES

We may update this Privacy Policy from time to time by publishing a new version on our website. Please check this page periodically to ensure you are comfortable with any changes.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party sites. We are not responsible for the privacy policies or practices of external websites.

13. UPDATING YOUR INFORMATION

If your personal information changes, please inform us by emailing explore@wanderlyclub.com.

14. INTELLECTUAL PROPERTY

All website content is owned or licensed by Wanderly Ltd. Content may be printed or downloaded for personal use only. You must not reproduce, copy, or use website content for commercial purposes without prior permission.

15. CONTACT

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
explore@wanderlyclub.com

16. DATA CONTROLLER

The Data Controller is:
Wanderly Ltd
Registered in England & Wales
Company No. 16685221